Frequently asked questions

No. E-shot is designed so teams can generate visuals without writing prompts.

You pick a workflow, upload your product, and generate outputs with guided controls.

No. E-shot works for Shopify teams, Amazon sellers, D2C brands, and social commerce teams.

The output formats are built for ecommerce channels, not just one platform.

You can start with a clean product photo and use Templates or Studio to generate final assets.

For best results, use clear source images with good lighting and visible product details.

Current aspect ratios include 1:1, 4:5, and 9:16 for product pages, ads, and social placements.

Yes. You can return to your history, rerun generations, and download previous outputs at any time.

Yes. You can sign up anytime with no credit card required.

You will get 10 free credits to test Templates and Studio before you decide to upgrade.

Credits are your monthly balance for generating images.

• - HD = 1 credit.
• - 2K = 2 credits.
• - 4K = 3 credits.

Top-up credits let you buy extra credits anytime if you run out before the month ends.

Top-ups are available on Pro and Business. Starter is fixed monthly credits with no top-ups.

Starter: Unused credits expire at the end of each billing cycle.

Pro & Business: We offer unlimited credit rollover as long as your subscription stays active. Unused credits are added to your next month's balance.

If you cancel your plan, rollover credits expire immediately, and only the current cycle credits remain available until the end of the billing period.

Yes. You can upgrade or downgrade anytime from Settings -> Billing.

Upgrades apply immediately. Downgrades take effect on the next billing cycle.

Yearly plans provide a 20% discount compared to monthly billing.

You are billed once per year, and your selected monthly credit amount renews each month during the annual subscription period.